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Call Center Automation

Automated lead qualification
Objection handling
Coach with precision
23% increase in qualified booking
rate with Lace in just 30 days
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Increase booking rates with instant visibility into top revenue detractors

Lace AI brings revolutionary AI technology to call centers, surfacing critical insights from calls at any scale.

Eliminate the tedious, manual hours of proactive monitoring, and focus your time on high-impact initiatives to skyrocket bookings and enhance performance across your team.


higher booking rates


QA cost savings


agent performance

Advanced AI insights on top of your existing tools

Enhance your tech stack with easy plug-and-play technology that provides unparalleled insights into your sales calls at scale.

advanced ai layer
+ More
dialers & CRM

Transformation through AI call center automation

Our advanced AI technology goes far beyond surface-level analytics. Lace AI revolutionizes call center automation technology by automating analysis of customer interactions, and uncovering invaluable insights that empower you to make data-driven decisions and optimize processes.

Automated lead qualification

Identify promising prospects with laser precision – Lace AI streamlines lead qualification based on your specific criteria.

No more guesswork or cumbersome manual review.

Objection handling

Overcome objections with ease – we capture and analyze objections automatically, giving you the critical data you need to transform losses into opportunities.

Coach with precision

Replicate your star performers – Lace AI automatically identifies opportunities for improvement across your team with call analysis.

The result? Curated coaching playlists with samples from top-performing team members that drive rapid improvements and level up the entire team.

customer spotlight

Targeted coaching helped PipeDreams improve agent performance across the board and increase booking rates by as much as 50%

With Lace, managers and coaches can now identify persistent stumbling blocks for a CSR and give them very targeted training to improve in areas where they are struggling the most.

Dan Laufer
CEO, PipeDreams
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Experience the future of call center automation technology