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Customer Stories
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Blog
Press
Careers
Contact
Company
Press
Lace in the news
Careers
Join the team
Contact
Get in touch
Log in
Book a demo
Schedule a Demo
AI Call Center
Answer every call. Close every lead.
AI CSR
Never miss another lead with 24/7 coverage
AI Revenue Engine
Turn every conversation into revenue insights
Book a demo
Trusted by the nation’s top home services companies
“Lace is giving us data accuracy and helping us book way more calls. Their AI CSR answers 24/7 and is booking over 85% of the calls"
Tommy Mello
| Owner, A1 Garage
Hear why our customers love us
20 hours
saved weekly on manual call listening
Aaron Gaynor
CEO & Owner | Eco Plumbers & HVAC
16% increase
in booking rate in just 30 days
Dari Payrow
Owner | R.S.Andrews
Powering success together
Join our network of trusted partners leading the path to the best AI call center solutions
Everything you need to turn your call center into a profit center
AI CSR
Meet the unseen teammate that works alongside your team to provide 24/7 coverage and full context to capture every opportunity.
Zero abandoned calls
Ensure every call is answered, day or night.
Book appointments in ServiceTitan
Schedule jobs directly based on ACP, matching the right technician to the job type.
Rehash every opportunity
Follow up with unbooked calls using outbound and SMS to turn second chances into booked jobs.
Insights to fine-tune your AI CSR
Continuously improve performance with data-driven adjustments and new capabilities.
AI Revenue Engine
Unlock hidden revenue with instant opportunity detection, targeted CSR coaching, and actionable insights that turn more calls into booked jobs.
Data you can trust
Get clear, accurate insights pulled directly from your calls, so you can make confident decisions.
Targeted CSR coaching
Pinpoint exactly where your team can improve and deliver the coaching that drives results.
Second chance leads
Follow up with unbooked calls using outbound and SMS to turn second chances into booked jobs.
Industry best practices
Leverage proven playbooks and benchmarks from top-performing call centers.
98
%
Booking Rate
44
%
Increase in Revenue
10
%
Abandoned Rate
100
%
Rehash Rate
“We love Lace because we can take care of the maximum amount of customers and solve the maximum amount of problems for them”
Matt Pozda
| CEO, Call Dad
Matt Pozda
CEO, Call Dad
The AI secret behind call centers for the trades
See how Lace can transform how you do business
Book a demo
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