AI Call Center

Answer every call. Close every lead.
AI CSR
24/7 coverage, zero abandoned calls
Revenue Engine
Actionable data insights from all your calls

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Everything you need to turn your call center into a profit center

Meet the unseen teammate that works alongside your team to provide 24/7 coverage and full context to capture every opportunity.
Zero abandoned calls
Ensure every call is answered, day or night.
Book appointments in ServiceTitan
Schedule jobs directly based on ACP, matching the right technician to the job type.
Rehash every opportunity
Follow up with unbooked calls using outbound and SMS to turn second chances into booked jobs.
Insights to fine-tune your AI CSR
Continuously improve performance with data-driven adjustments and new capabilities.
Unlock hidden revenue with instant opportunity detection, targeted CSR coaching, and actionable insights that turn more calls into booked jobs.
Data you can trust
Get clear, accurate insights pulled directly from your calls, so you can make confident decisions.
Targeted CSR coaching
Pinpoint exactly where your team can improve and deliver the coaching that drives results.
Second chance leads
Follow up with unbooked calls using outbound and SMS to turn second chances into booked jobs.
Industry best practices
Leverage proven playbooks and benchmarks from top-performing call centers.

98%

Booking Rate

44%

Increase in Revenue

0%

Abandoned Rate

100%

Rehash Rate
“We love Lace because we can take care of the maximum amount of customers and solve the maximum amount of problems for them”
Matt Pozda |  CEO, Call Dad

The AI secret behind call centers for the trades

See how Lace can transform how you do business
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