Native Zoom Recording
August 3, 2023
The native Zoom recording provides the best user experience and recording quality when using Zoom web-conferencing. Lace follows the same business rules to decide which Zoom calls should be imported and analyzed for both native Zoom recording and when using the Lace notetaker. In case native Zoom recording is not possible, Lace falls back to the notetaker.
Prerequisites for Native Zoom Integration
Note This integration is supported for the Zoom Pro, Business and Enterprise tiers. The steps below must be performed by a Zoom account administrator or a user who is authorized to modify the Zoom user settings.
In the Zoom user settings make sure:
Setting up the Integration in Lace
Follow these steps to setup the Native Zoom integration in Lace:
- Follow the prompts in the popup window to authorize Lace to access your Zoom account.
- Once connected successfully, you should see a confirmation in the Lace integrations page.
Using the Native Zoom Integration
How does the Zoom Native Integration Work?
Once your calendar and the Zoom native recording integrations have been connected, Lace will automatically track Zoom meetings for calendar events which you host and will pull the Zoom recording for analysis. For such events, Lace displays an indicator in the Upcoming events list to show that they will be processed with Zoom native recording. Remember to start cloud recording for those events during the Zoom session to ensure Lace has a recording to process.
When the Zoom session ends, Lace will create an entry in the Past Meetings list where the results from analyzing the call such as summary and a follow up email will be published.
Removing the Native Zoom Integration
Follow these steps to remove the Native Zoom integration from Lace:
- Login to your Zoom Account and navigate to the Zoom App Marketplace.
- Click Manage >> Added Apps or search for the "Lace" app.
- Click the "Lace" app.
- Click Remove.
- Log in to lace.ai, then navigate to the integrations view
- Find the Zoom native tile and click Disconnect